CPanda (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website (the “Site”) and purchase products from us. By using our Site and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect two types of information from users of our Site:

A. Personal Information

Personal information is information that identifies you or could reasonably be used to identify you. We may collect the following personal information:

  • Contact details: Name, email address, phone number, shipping address.
  • Payment information: Credit card details or other payment methods (note: payment details are processed securely by third-party payment processors).
  • Account information: If you create an account, we may collect information such as username, password, and order history.
  • Other information: Any other personal data you provide when contacting customer service or interacting with our Site.

B. Non-Personal Information

We may collect non-personal information such as your browser type, operating system, IP address, and browsing activity on our Site. This information is used to improve our Site’s functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders: We use your personal information to complete and manage your purchases, including processing payments and arranging shipping.
  • To improve customer experience: We may use your information to personalize your experience on the Site, respond to inquiries, or provide customer support.
  • To send marketing communications: If you opt-in, we may send you promotional emails regarding new products, discounts, and updates. You can opt-out of receiving these communications at any time.
  • To improve our Site: Non-personal information helps us analyze trends and enhance the Site’s functionality.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following types of third parties:

  • Service providers: We may share your personal information with third-party companies that assist us with fulfilling your orders (e.g., payment processors, shipping carriers, customer support services).
  • Legal requirements: We may disclose your information if required to do so by law, regulation, or legal process, such as complying with a subpoena, court order, or other legal obligation.

4. Data Security

We take your privacy seriously and employ a variety of security measures to protect your personal information, including:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data transmitted during checkout and other transactions.
  • Access Control: We restrict access to your personal information to authorized employees and third-party service providers who need to know the information to perform their tasks.
  • Secure Servers: Your payment information is processed securely by third-party payment processors, and we do not store sensitive payment data directly on our servers.

While we take reasonable steps to protect your personal information, no system is completely secure. We cannot guarantee the absolute security of your data transmitted over the internet, but we are committed to ensuring its safety.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and analytics tools) to improve your browsing experience and gather information about how our Site is used. Cookies are small files stored on your device that allow us to:

  • Remember your preferences and settings.
  • Analyze trends and user activity.
  • Measure the effectiveness of our marketing campaigns.

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

6. Your Privacy Rights

As a resident of Canada, you have the right to:

  • Access: You may request a copy of the personal information we hold about you.
  • Rectification: If you believe the information we hold is incorrect or incomplete, you have the right to request updates.
  • Erasure: You can request that we delete your personal information, subject to certain conditions (such as when we are required to keep it for legal or contractual purposes).
  • Withdraw consent: If you have previously given consent to receive marketing communications, you can withdraw it at any time by following the unsubscribe instructions in any email you receive or contacting us directly.

To exercise your privacy rights, please contact us at [email protected].

7. Third-Party Websites

Our Site may contain links to third-party websites. These websites are not operated by us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised version will take effect immediately upon publication. Please check this page regularly for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]