At CPanda, we want you to be completely satisfied with your purchase. If you’re not fully happy with your item, we’re here to help. We offer a 30-day return and refund policy to ensure you can shop with peace of mind. Please read the details below on how to return your items, request a refund, or exchange a product.

Eligibility for Returns and Refunds

  • You have 30 days from the date of delivery to initiate a return or request a refund.
  • The item must be unused, in its original packaging, and in resellable condition.
  • Damaged or defective items are eligible for return, and we will provide a replacement or a refund as needed.
  • We only accept returns for products purchased directly from cpanda.biz.

How to Request a Return or Refund

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and reason for return.
  2. Return Instructions: Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) if necessary.
  3. Return Shipping: The customer is responsible for return shipping fees, unless the item is defective or we made an error in your order. We recommend using a trackable shipping service for your return to ensure it arrives safely.
  4. Processing Time: Once we receive your returned item, please allow up to 7-10 business days for the return to be processed and your refund to be issued.

Refunds

  • Once your return is processed, you will receive a full refund to your original payment method (minus any return shipping fees, if applicable).
  • Please note, shipping fees on your original purchase are non-refundable.

Exchanges

If you would prefer to exchange an item for a different size, color, or model, simply contact us at [email protected] within 30 days of receiving your item. We will help you exchange it for the product you want, subject to availability.

Non-Returnable Items

For the protection of our customers and health regulations, the following items are non-returnable:

  • Opened or used items, including opened packaging or products that have been used.
  • Gift cards and items marked as final sale.

Shipping Information

  • We currently only ship within Canada. We are unable to process international orders at this time.
  • Please ensure the shipping address provided is accurate, as we are not responsible for orders that are lost or delayed due to incorrect address details.

Need Help?

If you have any questions or need further assistance, don’t hesitate to reach out to us! Our dedicated support team is here to help you.

Email: [email protected]

Thank you for choosing CPanda—we’re here to make your home appliance shopping experience as seamless as possible!