At CPanda, we strive to provide you with the best online shopping experience, and that includes timely and reliable shipping. This Shipping Policy outlines the terms and conditions under which we ship products purchased from our website. By placing an order with us, you agree to the terms outlined below.

1. Shipping Areas

We currently only ship within Canada. We are unable to fulfill orders to locations outside of Canada at this time. We strive to make our products available across the country, including all provinces and territories.

2. Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders over $100 CAD.
  • Standard Shipping Charges: For orders below $100 CAD, shipping fees will be calculated at checkout based on the shipping method and the delivery address.
  • Shipping costs are calculated based on weight, size, and delivery location. You will see the total cost at checkout before confirming your order.

3. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs. Delivery times are estimates, and the actual delivery date may vary depending on your location and third-party carriers.

Shipping Options:

  • Standard Shipping: Delivery within 5-10 business days.
  • Express Shipping: Delivery within 2-4 business days (additional charges apply).

Please note that business days are Monday through Friday, excluding holidays. Delivery times may be impacted by weather conditions, public holidays, and unforeseen circumstances.

4. Order Processing Time

Orders are typically processed within 1-2 business days from the time your payment is confirmed. However, during peak times (e.g., holidays, sales events), processing times may be longer.

Once your order is shipped, you will receive an email confirmation with tracking information so you can track your package’s status in real time.

5. Tracking Your Order

After your order is processed and shipped, we will send you an email with a tracking number and a link to the carrier’s website where you can track the status of your shipment.

Please note that tracking information may take 24-48 hours to appear after shipment.

6. Shipping Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

If you realize there is an error in your shipping address after placing your order, please contact us immediately at [email protected]. We will do our best to correct it before the package is shipped. Once your order has shipped, we cannot change the delivery address.

7. Delivery Issues

If you encounter any issues with your delivery, such as a missing package, delays, or damaged goods, please contact us at [email protected]. We will assist you in resolving the issue with the carrier and ensure your satisfaction.

We are not responsible for delays caused by the carrier, such as weather-related disruptions or technical issues, but we will work with you to solve any problems.

8. Lost or Damaged Packages

While we strive to ensure that your package arrives safely, there may be rare occasions when items are lost or damaged during transit. If you receive a damaged or defective item, or if your package is lost, please notify us within 5 business days from the delivery date.

To report a lost or damaged item:

  1. Contact us at [email protected] with your order number and a description of the issue.
  2. For damaged goods, please send us clear photos of the item and packaging.

We will investigate the issue and assist you with a replacement or refund as appropriate.

9. Order Modifications or Cancellations

Once your order is confirmed and processed, we are unable to make changes to the order, including altering the shipping address or changing the products. If you need to make any changes, please contact us as soon as possible at [email protected], and we will do our best to accommodate your request before the order is shipped.

If you wish to cancel your order, please contact us immediately. Orders that have already been shipped cannot be canceled.

10. Signature Requirement

For some orders, particularly larger or higher-value items, a signature may be required upon delivery. This helps ensure the safe receipt of your package.

11. Shipping Restrictions

Some items may be restricted or may not be available for shipping to certain areas due to their size, weight, or other shipping restrictions. If an item is restricted from shipping to your location, we will notify you before processing the order and offer a solution, such as a refund or an alternative product.

12. Customer Service

If you have any questions regarding shipping, delivery, or your order status, our customer service team is here to assist you. You can contact us via: